Itsm store
He did this initially in the form of IBM's Information Systems Management Architecture (ISMA). Many of the concepts and ideas that Ed pulled together in this book are more relevant today than they were when originally published between 1982-1985.
One of the most popular 'best practice' frameworks available today - the IT Infrastructure Library (ITIL), is widely recognized as being sourced from much of Ed work with ISMA. The book is a completely refurbished commemorative edition of the 20th anniversary of its original publishing. Get a copy now and gain a better understanding of the roots of ITSM, ITIL, and their common source - Ed, the 'Grandfather of ITSM'.
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